Joining competences into a system

What is proALPHA Remote Consulting?

Our Remote Consulting provides you with quick and competent help for all challenges and tasks of your daily business. Whether you want to configure forms and export data or have an entirely different problem, we will support you in all questions about the proALPHA application.

For this purpose, we offer you a portfolio of defined packages as well as individual support. We will provide our service via telephone and remote access to your proALPHA instance.

Our advantages

  • highest expertise
  • defined service packages at fixed prices
  • personal contact
  • flexible scheduling

Frequently Asked Questions

proALPHA offers ad hoc assistance to ad hoc questions and hence reacts to your request for fast support to ensure more efficient work as most of your requests are likely to be solved within only a few hours. This way, proALPHA Remote Consulting reduces long waiting hours until your personal consultant comes on-site. As the service is provided via phone and remote access, we save travel expenses for on-site work of just a few hours.

No, we do not charge for the first contact. After you have submitted a consulting request, we will get in touch with you to substantiate your issue. We are also happy to support you in selecting the perfect price model tailored to your individual requirements.

Our team covers a comprehensive portfolio of consulting issues.
The Service Packages menu item will take you to our currently available packages. You may choose between price packages (special packages) and our best-selling packages.
Furthermore, we also offer individual ad hoc consulting in, for example, sales, purchasing, materials management, production, financial accounting, cost accounting and analyses. You can find our entire portfolio under Direct Consulting.

Did we spark your interest in one of your consulting packages? We will be glad to send you a corresponding quote.
If the consulting is charged based on expenditure, the hourly rate is EUR 200 net. (lowest unit 0.5h).
We have developed special service packages for customers who want to regularly request support for smaller questions and issues to accelerate their daily business. These packages can be acquired individually at any time.

A brief overview:

  • Package "S"
    Includes 20 hours
  • Package "M"
    Includes 40 hours
  • Package "L"
    Includes 60 hours

Remote Consulting comprises a consulting team and a separate developer team. Therefore, we can implement customer requests with little programming efficiently and with significantly less waiting time.

The Academy offers training for the standard functionalities of proALPHA. Specific questions often only arise during the daily business.
The focus of Consulting lies in optimally mapping your business processes in proALPHA. Complex strategic questions are prioritized here.
The daily business also constantly uncovers new requirements for which you as a customer might need the support by proALPHA at short notice. We offer ad hoc consulting, standardized consulting packages and workshops tailored to your individual requirements.

The consulting is generally provided via telephone and remote access, which saves us travel expenses for on-site work of just a few hours.